Mobile / Casino
This policy explains what data loxtoto collects when you access our platform, how we store it, and the choices available to you. Access to our platform depends on local law and is available only where permitted in eligible regions, including Indonesia.
When you open an account with us, we collect the details you provide during registration — your name, email address, and contact information. When you use a payment method such as OVO or ShopeePay to fund your account, we record transaction references to keep your wallet history accurate. We do not store full card or e-wallet credentials on our servers; payment processing is handled through the payment provider's own secure channel. We also collect technical data your device sends automatically: IP address, browser type, device identifiers, and session activity. This helps us keep your account accessible across devices and detect unusual access patterns. Log data is retained for a defined period and then removed unless a dispute or regulatory request requires us to keep it longer. We do not sell your personal data to third parties. Where we share data — for example, with payment processors handling your OVO or ShopeePay transaction — it is only what is necessary to complete that specific action. Any third party we work with is bound by confidentiality terms aligned with this policy. The full retention schedule and sharing conditions are described in the sections below.
Not every part of your digital experience falls under this policy. Understanding the boundaries helps you know exactly when loxtoto's data commitments apply and when a third-party service carries its own terms.
This policy fully covers data collected when you log in, update your profile, or navigate your account dashboard. Any detail you enter directly into loxtoto's account screens is governed by the terms set out here.
When you initiate a deposit or withdrawal through OVO, ShopeePay or another supported method, the transaction reference is within scope. The payment provider's own privacy terms govern data held on their side of the transfer.
Session activity on our sports betting pages and casino lobby — including game session timestamps — is within scope. Game content delivered by studios such as PG Soft or CQ9 is subject to their own data handling at the studio level.
Links leaving loxtoto, embedded third-party widgets, or external login tools are outside this policy's coverage. We encourage you to review the privacy terms of any external service you access through or alongside our platform.
You have a set of real, actionable choices when it comes to the data we hold. Reviewing what we have on file starts in your account dashboard — after login, the profile section displays the personal details associated with your account. If any information looks incorrect, you can update it directly through the account settings fields shown there. Want to know what transaction references we have linked to your OVO or ShopeePay deposits? The wallet history screen in your account lists every logged transaction by date and method. If you have a question that goes beyond what the dashboard shows — for example, asking about data retention on a closed session or requesting a correction to a record you cannot edit yourself — our support channel is the right path. Details on how to reach us are in the support section below. If you wish to raise a concern about how your data is handled, contact us through the official support route rather than a third-party intermediary so we can verify your identity and act on your request accurately.
Log in and open the profile section of your account dashboard. The fields shown there reflect the personal data currently linked to your account. This is the fastest way to see what we hold.
Most profile fields are editable directly in account settings. For fields that appear locked — such as a registered email tied to an OVO or ShopeePay deposit history — contact support with your request and account reference.
If you want to understand how a specific piece of data is used or retained, send your question through the support contact path. Include your account identifier so we can locate the correct record and respond accurately.
Where local law and eligible-region rules permit a removal request, we will process it after verifying your identity. Note that some records — such as transaction logs tied to a dispute — may be retained as required by applicable obligations.
Privacy questions deserve a direct answer. Use any of the contact paths below to reach us. When you write in, include your registered account email and a short description of your request so we can route it to the right team without delay.
Open the chat widget visible on loxtoto while logged in. State that your message is a privacy or data query so our team can prioritise it correctly.
Send your privacy request to our support email address shown in the Help section of your account. Include your account reference number and the specific data action you are requesting.
The Help section inside your logged-in account contains written answers to common data and privacy questions. Check there first — many requests about wallet records or profile corrections can be resolved without waiting for a reply.
Handling your data carefully is not an afterthought — it is built into how your account operates day to day. Here is what we apply across the four areas that matter most to account holders in Indonesia.
We use session cookies to keep your account active while you move between the sports betting section and the casino lobby. Persistent cookies remember your login state across visits. You can manage cookie preferences through your browser settings; disabling all cookies may affect account functionality such as staying logged in on your phone.
Your account password is stored in hashed form — we cannot read it, and neither can anyone querying our database directly. Unusual login attempts from a new device or location trigger an additional verification step visible in your account security log. Keep your login details private and do not share them with anyone.
Active account data is retained for as long as your account remains open. When an account is closed, we remove personal profile data within the period defined in our retention schedule, except where a transaction dispute or applicable legal obligation requires us to keep specific records for longer.
When we update this policy, the revised version is published at loxtoto/privacy-policy/ with the change date noted at the top. If a change materially affects how we use your data, we will notify you through the contact method registered on your account before the change takes effect.
Real questions from account holders about how this policy works in practice. If your question is not answered here, use the contact paths in the support section above.
We collect the information you enter during registration — name, email address and contact details. We also log technical data your device sends automatically, such as your IP address and session timestamps. Payment references from OVO or ShopeePay transactions are recorded in your wallet history.
We share data only when necessary to complete a specific action — for example, passing a transaction reference to your OVO or ShopeePay processor. We do not sell personal data. Any third party that receives data is bound by confidentiality obligations aligned with this policy.
Log in and navigate to the profile section of your account dashboard. Personal details, contact information and your wallet transaction history are displayed there. If a field looks incorrect, you can edit most of them directly or contact support for fields that are locked.
Yes, where local law and eligible-region rules permit it. Submit your request through live chat or the support email shown in the Help section of your account. We will verify your identity before acting. Some records — such as transaction logs tied to an open dispute — may be retained as required.
We use session cookies to keep you logged in while you move through the lobby and sports pages, and persistent cookies to remember your login state between visits. You can disable cookies in your browser settings, but doing so may prevent certain account features — including staying logged in on your phone — from working correctly.
Yes. Updated versions are published at loxtoto/privacy-policy/ with the revision date shown at the top of the page. If a change meaningfully affects how we use your data, we will contact you through the method registered on your account before the new terms take effect.